Medical Office Procedures
This course teaches students the responsibilities of a Medical Administrative Assistant. Topics covered include scheduling appointments, the management of patient records, filing and organization of information. Various formats for medical reports, keeping accurate financial records, maintenance of medical office supplies and telephone etiquette are also taught.

Medical Terminology
This course provides students with the skills, knowledge and confidence to read, spell, pronounce and understand medical terminology.

Medical Document Transcription
This course deals with the transcription of various documents. The first part of the course deals with the transcription of documents which may be found in a general office. These include letters, memos, outlines, reports, minutes, etc. The medical portion of this course focuses on the transcription of medical documents including letters, memos, radiology reports, consultation reports, operative reports, discharge summaries, etc.

Keyboarding/Outlook
The Keyboarding portion of this course is designed to assist students in mastering the alphabetic and numeric keyboard, speed and accuracy, and formatting of letters and memos. The Outlook portion of this course provides students with the skills, knowledge and confidence to utilize Microsoft Outlook. Students will learn to navigate the Outlook window, compose, reply and forward e-mail messages, add and delete attachments, flag messages, modify delivery options, create signatures, message settings and delivery options, organize, delete and print messages and contacts, create contact and distribution lists, create tasks and to-do lists and schedule appointments, meetings and events.

Microsoft Word
This course provides students with the skills and knowledge to utilize Microsoft Word. Students will learn to edit text, check spelling and grammar, print documents, work with document views, manage styles and utilize document themes, merge documents and data sources, insert quick parts in documents, utilize newsletter-style columns, work with comments and revisions, insert drawing objects and graphics, utilize smart art and insert headers and footers.

Advanced Microsoft Word
Students will acquire the skills and knowledge to utilize Advanced Microsoft Office Word’s interface including creating and editing text and revising documents. Students will have the ability to create and manage professional documents using mail merge, macros, graphics, advanced tables, formulas, breaks, tabs, forms and subdocuments.

Microsoft Excel
This course provides students with the skills and knowledge to utilize Microsoft Excel. Students will learn to create a simple worksheet by entering labels and values, build a worksheet using copy and paste, fill and autofill, find/replace, column width and row height, hide columns and rows and copy cell formatting, insert and delete columns and rows, create formulas and use functions such as Average, Max, Sum, NOW, IF, Vlookup and Dfunction, filter databases using Auto Filter, Criteria and Extract, work with cell references including relative, absolute and mixed, format cells using number formats and changing alignment, use chart wizard to format, size, move, edit, save and print a chart, protect, save and print worksheets, charts and formulas.

Communications
This course develops basic language and communication skills. Business letters, reports and interpersonal skills are addressed as communication becomes increasingly important in the shrinking global marketplace.

Records Management
This course is designed to instruct students in the use and design of alphabetic, numeric and geographical filing systems.

Human Relations
In this course, students examine and explore the relationship between individual attitudes, behaviors and the community. They will investigate the topics of: individual needs, values, ethics, diversity, perceptions, group dynamics, communication and active listening.

Manual Accounting
Students will be given a strong foundation in accounting fundamentals and a clear understanding of accounting terminology.  Students will be prepared to enter the job market in an entry-level accounting position; will be able to understand the usefulness and importance of accounting procedures as business owners, managers and office workers.

Computerized Accounting
This course is designed to give students an understanding of how an electronic accounting package can make office accounting faster and more efficient. Emphasis is placed on working with an existing company by continuing the journal entries and adding new accounts, settings and information as necessary.

Customer Service
This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include the importance of providing excellent customer service, development of a customer service strategy, coping with challenging customers, customer retention and measuring customer satisfaction.

Career Skills
Students will learn to showcase the specific skills and qualifications they bring to any position and company and how to select the best people as references. They will receive tips on filling out job applications and will create and perfect a personal resume and cover letter. Students will also learn the best ways to evaluate a job offer and important advice for success.

Courses and content may change to enhance program quality

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