Microsoft Word – 12 Weeks
This course provides students with the skills and knowledge to utilize Microsoft Word. Students will learn to edit text, check spelling and grammar, print documents, work with document views, manage styles and utilize document themes, merge documents and data sources, insert quick parts in documents, utilize newsletter-style columns, work with comments and revisions, insert drawing objects and graphics, utilize smart art and insert headers and footers.
Advanced Microsoft Word – 6 Weeks
Students will acquire the skills and knowledge to utilize Advanced Microsoft Office Word’s interface including creating and editing text and revising documents. Students will have the ability to create and manage professional documents using mail merge, macros, graphics, advanced tables, formulas, breaks, tabs, forms and subdocuments.
Microsoft Excel – 6 Weeks
This course provides students with the skills and knowledge to utilize Microsoft Excel. Students will learn to create a simple worksheet by entering labels and values, build a worksheet using copy and paste, fill and autofill, find/replace, column width and row height, hide columns and rows and copy cell formatting, insert and delete columns and rows, create formulas and use functions such as Average, Max, Sum, NOW, IF, Vlookup and Dfunction, filter databases using Auto Filter, Criteria and Extract, work with cell references including relative, absolute and mixed, format cells using number formats and changing alignment, use chart wizard to format, size, move, edit, save and print a chart, protect, save and print worksheets, charts and formulas.
PowerPoint – 6 Weeks
PowerPoint is a useful tool for the presentation of business material. Slides are used frequently in today’s business environment to infuse power and interest in a business presentation. Upon successful completion of this course, the student will be able to:
· Create, edit and delete slides
· Change presentation themes
· Edit font size, colour and apply quick art styles with shadows and colour
· Create an appropriate beginning and ending slide
· Use different levels of bulleted lists and organizational charts
· Place appropriate background slides
· Add and edit pictures, shapes and clip art
· Apply transitions and timing
· Number and date slides
· Print slide notes for presentation participants
Communications – 6 Weeks
This course develops basic language and communication skills. Business letters, reports and interpersonal skills are addressed as communication becomes increasingly important in the shrinking global marketplace.
Office Procedures – 12 Weeks
This course will provide you with the opportunity to acquire the skills, knowledge and confidence to effectively work as an office manager or administrative assistant in a variety of fields. Upon successful completion of this course, students will understand the importance of confidentiality, be able to format various reports including invoices, newsletters and business letters. Student will also gain confidence in performing the duties of an administrative assistant such as scheduling appointments, managing records, telephone and office correspondence, maintaining financial records, managing office supplies and preparing meeting minutes.
Customer Service – 6 Weeks
This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include the importance of providing excellent customer service, development of a customer service strategy, coping with challenging customers, customer retention and measuring customer satisfaction.
A keyboarding certificate will be issued upon successful completion of a timed timing. Students must achieve a minimum of 50 words per minute with 0 errors.
Courses and content may change to enhance program quality