Tourism & Services Management
Tourism & Services Management-2 Years
Fredericton, NB Canada
Throughout this program the students will develop the following skills:
- Strong communicators, extensive soft skills
- Solid core knowledge and technical skills
- Understand sector needs, including business management, analytics and technology
- See the industry as a way of life and value lifelong learning
- Globally savvy
- Ground transportation
- In-bound tourism
- Ship and cruise service
- Travel retailers and tour operators
- Ticket and counter agent
- Marketing representative
- Front desk clerk
- Home-based travel counsellor
- Convention/conference/meeting planner assistant
- Tourism development and marketing organizations
- Travel information centres, national parks and campgrounds
- Tourism attractions, festivals and event planning
- Tour organizations, ground transportation and in-bound tourism
- Travel retail, destination tourism and internet travel retail
- Resorts, hotels, cruise lines, airlines
- High school graduation or
- GED or equivalent or
- Mature student – Detailed resume outlining experience and qualifications must be submitted.
- College and Career Preparation
- Tourism Computer Applications
- Tourism Financial Concepts
- Introduction to Tourism
- Destination the Americas
- Communication D
- General Education Elective 1
- Introduction to Reservation Software
- Hotel Operations
- Destination Europe
- Planes, Trains and Waterways
- Tour Planning
- General Education Elective 2
- Destination The World
- Intermediate Reservation Software
- Tourism Sales
- Corporate and Special Events
- Sustainable Tourism
- Career Preparation
- Human Relations and Leadership
- Marketing and Social Media
- Advanced Reservation Software
- Agency Operations and Legalities
- Work Experience Training
Executive Administrative Assistant Course Details
The Keyboarding portion of this course is designed to assist students in mastering the alphabetic and numeric keyboard, speed and accuracy, and formatting of letters and memos. The Outlook portion of this course provides students with the skills, knowledge and confidence to utilize Microsoft Outlook. Students will learn to navigate the Outlook window, compose, reply and forward e-mail messages, add and delete attachments, flag messages, modify delivery options, create signatures, message settings and delivery options, organize, delete and print messages and contacts, create contact and distribution lists, create tasks and to-do lists and schedule appointments, meetings and events.
This course provides students with the skills and knowledge to utilize Microsoft Word. Students will learn to edit text, check spelling and grammar, print documents, work with document views, manage styles and utilize document themes, merge documents and data sources, insert quick parts in documents, utilize newsletter-style columns, work with comments and revisions, insert drawing objects and graphics, utilize smart art and insert headers and footers.
Students will acquire the skills and knowledge to utilize Advanced Microsoft Office Word’s interface including creating and editing text and revising documents. Students will have the ability to create and manage professional documents using mail merge, macros, graphics, advanced tables, formulas, breaks, tabs, forms and subdocuments.
This course provides students with the skills and knowledge to utilize Microsoft Excel. Students will learn to create a simple worksheet by entering labels and values, build a worksheet using copy and paste, fill and autofill, find/replace, column width and row height, hide columns and rows and copy cell formatting, insert and delete columns and rows, create formulas and use functions such as Average, Max, Sum, NOW, IF, Vlookup and Dfunction, filter databases using Auto Filter, Criteria and Extract, work with cell references including relative, absolute and mixed, format cells using number formats and changing alignment, use chart wizard to format, size, move, edit, save and print a chart, protect, save and print worksheets, charts and formulas.
This course develops basic language and communication skills. Business letters, reports and interpersonal skills are addressed as communication becomes increasingly important in the shrinking global marketplace. Records Management is designed to instruct students in the use and design of alphabetic, numeric and geographical filing systems.
Students will be given a strong foundation in accounting fundamentals and a clear understanding of accounting terminology. Students will be prepared to enter the job market in an entry-level accounting position; will be able to understand the usefulness and importance of accounting procedures as business owners, managers and office workers.
This course is designed to give students an understanding of how an electronic accounting package can make office accounting faster and more efficient. Emphasis is placed on working with an existing company by continuing the journal entries and adding new accounts, settings, and information as necessary.
This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include the importance of providing excellent customer service, development of a customer service strategy, coping with challenging customers, customer retention and measuring customer satisfaction.
This course is designed to give students a general overview of the Canadian legal system, international torts, negligence, contracts, agency, employment and collective bargaining.
The ability to present ideas and concepts to a group in a professional, engaging and informative manner is the focus of this course. Beginning with brief presentations, students will build confidence and methods to successfully complete their final 10-minute presentation.
Advertising & Social Media
Students will receive an introduction to the fields of public relations and social media. Students are introduced to exciting and innovative public relations and social media campaign examples and will learn the theory and core concepts that they will need to succeed. Social media and public relations are evolving quickly and creating a level playing field for businesses of all sizes. We will also look at different elements of social media and how they can be used to market a business.
Proofreading & Editing
Professional Office Procedures
The purpose of this course is to train people to think, to work under stressful and difficult situations and to perform office duties in a professional manner. Upon completion of this course, students will be prepared for the realistic problems and situations they may encounter in an office.
This course is designed to give students a solid understanding of machine transcription. Emphasis is placed on mastering the dictation equipment, punctuation, accuracy and proofreading of transcribed documents. The course deals with documents which may be found in a general office including letters, memos, outlines, reports, minutes, etc.
Students will learn to showcase the specific skills and qualifications they bring to any position and company and how to select the best people as references. They will receive tips on filling out job applications and will create and perfect a personal resume and cover letter. Students will also learn the best ways to evaluate a job offer and important advice for success.
Event Coordination & Sponsorship
This course will examine the event planning process and provide the tools and strategies to effectively organize, implement and monitor all the products, services and service providers that will bring an event to life.