User Support Technicians

Program Overview

The User Support Technician 1-year diploma program offers the opportunity to become a skilled member of the IT profession. Students learn how to effectively field phone and email requests from customers seeking guidance on technical problems, diagnose issues, and patiently walk customers through the problem-solving process.

Career Opportunities

User Support Technician

Technical Help Desk Agent

Help Desk Analyst

System Support Representative

Installation Technician

PC Support Analyst

Courses

A+ Essentials – Hardware
A+ Essentials – Operating System Software
Introduction to Project Management
Introduction to Python Programming
Security+ Certification Preparation
Technical Communications

Program Details

Duration1 Year

Start DateMultiple Intakes

LocationFredericton, NB

CredentialDiploma

Academic AreaInformation Technology

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Admission Requirements

High school graduation diploma or equivalent (Grade 12 or Senior Secondary Certificate)

All post-secondary graduation diploma or degree completed after Grade 12

Transcripts of Diploma, Degree and Senior Secondary Certificate required

English Proficiency: IELTS 6.0 overall (no band below 5.5) OR TOEFL 550 paper / 80 iBT OR PTE 58 OR CAEL 60

Designated Learning Institution: DLI# O19273824102 — eligible to host international students requiring a study permit

Students must meet one (1) academic requirement plus the English proficiency requirement to be eligible for admission

Entrance examination

Program Fees

Processing Fee$350.00

International Tuition Fees$12,495.00

Textbook Estimate~$1,890.00

Payment Options

International Program

Start Your IT Support Career

Atlantic Business College's User Support Technicians program gives you hands-on skills to launch a career in IT help desk, desktop support, and technical customer service.

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