User Support Technicians

Program Overview

The User Support Technician 1-year diploma program offers the opportunity to become a skilled member of the IT profession. Students learn how to effectively field phone and email requests from customers seeking guidance on technical problems, diagnose issues, and patiently walk customers through the problem-solving process.

Career Opportunities

User Support Technician

Technical Help Desk Agent

Help Desk Analyst

System Support Representative

Installation Technician

PC Support Analyst

Courses

A+ Essentials – Hardware
A+ Essentials – Operating System Software
Introduction to Project Management
Introduction to Python Programming
Security+ Certification Preparation
Technical Communications

Quick Info

Duration52 Weeks

LocationFredericton, NB

CredentialDiploma

Academic AreaInformation Technology

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Admission Requirements

High school graduation diploma or equivalent

GED or equivalent certificate accepted

Mature student – detailed resume outlining experience and qualifications must be submitted

Students must meet one (1) of the above requirements to be eligible for admission

Provincial and Federal student loans available to qualifying New Brunswick students via studentaid.gnb.ca

Scholarships available — visit ScholarshipsCanada.com for a full list of options

Temporary permit holders may qualify for this program, call Admissions Team for more details to confirm.

Program Fees

Year 1 Tuition$9,695.00

Textbook Estimate~$1,750.00 + 5% tax

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Canadian Program

Start Your IT Support Career

Atlantic Business College’s User Support Technicians program gets you job-ready in just 52 weeks to support organizations of all sizes in their day-to-day IT operations.

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